Refund policy

At The Grounded Step, we want you to feel confident in your barefoot shoes. If your purchase isn’t quite right, here’s how our return and exchange process works:

Returns

  • Eligibility: Returns are accepted within 30 days of delivery. Items must be unworn, in original condition, and in their original packaging

  • Condition: Shoes should only be tried indoors on clean floors. Returns showing wear may be declined or subject to a partial refund.

  • Return Shipping Costs: Return shipping is the responsibility of the customer. For your convenience, The Grounded Step can provide a prepaid return label; the cost of this label (typically $15–$20 CAD, depending on region) will be deducted from your refund.

  • Refunds: Once your return is received and inspected, your refund will be issued to your original payment method, minus the return shipping cost. 

  • Non-Returnable Items: Clearance, discounted “final sale” pairs, and worn shoes are not eligible for return.

                                   To start a return, you can contact us at

                                            info@thegroundedstep.ca


Exchanges

unfortunately we don't offer direct exchanges at this time. 
If you’d like a different size, color, or style, the quickest way to ensure you get the pair you want is to place a new order right away. This guarantees it won’t sell out while your return is in transit.

Once your original pair is returned and inspected, we’ll process a refund to your original payment method, minus the cost of return shipping.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@thegroundedstep.ca.